REI has a 100% Satisfaction Guarantee (see http://www.rei.com/guarantee
). Whether you made your purchase from REI online, by mail or in an REI store, you may return or exchange it by mail or at any of our retail locations subject to any contrary terms imposed on your purchase (e.g., some of our "close out" items say "no return" or the like) and provided that you follow the instructions on the Sites. General returns information and instructions can be found at http://www.rei.com/help/returns.html
Returns may make you ineligible for promotions and we reserve the right to require identification, proof of purchase, or additional verifiable information to help REI locate the purchase in our records. If a gift certificate or card, voucher, coupon or payment mechanism other than a credit or debit card was used to pay the original price, or if the purchase was part of a special offer that is not in effect when the return is made, we may give you a merchandise credit. After we have received your valid return, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a non-transferable gift certificate or gift card, a credit to the payment card used to pay for the product, a check, or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions, including (without limitation) basing our response on the current sales price.
If you believe a product sold by REI has a condition or defect that might make it unsafe, please report this safety concern immediately by clicking or calling 1-800-426-4840 or (253) 891-2500.Back